Your privacy is not just a priority – it is our responsibility. vcity88 is committed to protecting every piece of personal information you entrust to us with the highest security standards.
Updated: January 2026Six core data protection principles we practise every day to keep your personal information secure.
All data transmitted between your device and vcity88 servers is protected by 256-bit SSL encryption — the same standard used by banking institutions in Malaysia.
Vcity88 has never and will never sell, rent, or trade your personal information to external parties for marketing or any other commercial purpose.
You may request to view, update, transfer, or delete your personal data at any time. The vcity88 support team will process your request within 7 business days.
Your data is stored in premium-grade data centres monitored around the clock, 24 hours a day, 7 days a week. Physical and digital access to servers is strictly controlled by our security team.
Vcity88 operates in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. All our data collection and processing practices are designed to meet local legal requirements.
In the event of any security incident involving your data, vcity88 is committed to notifying you within 72 hours in line with global data protection best practices.
This Privacy Policy describes how vcity88 collect, use, store and protect your personal information when you use our online entertainment platform. We understand that your trust is the most valuable asset entrusted to us, and we do not take that responsibility lightly.
As a trusted entertainment platform in Malaysia, vcity88 operates with full transparency in all matters involving our users' personal data. This policy is written in clear, plain language so you know exactly what happens to your information.
By using the vcity88 platform – whether through our website or mobile app – you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us for assistance with data deletion.
Vcity88 collects various types of information to ensure the platform operates smoothly and securely for all users. Below are the categories of data we collect and their respective purposes:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number | KYC verification & age eligibility |
| Contact Data | Phone number, email address | Account communications & notifications |
| Financial Data | Bank account number, account holder name | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security & fraud detection |
| Usage Data | Game history, session duration, game preferences | Platform improvement & personalisation |
We only collect data that is strictly necessary for the purposes stated above. This data minimisation principle ensures we do not retain information irrelevant to the services we provide.
Every piece of information you provide to vcity88 is used responsibly and only for legitimate purposes. We never use your data for any purpose you have not consented to, whether explicitly or implicitly through your use of the platform.
The following are the primary purposes for which vcity88 uses your data:
Vcity88 does not sell, rent, or disclose your personal data to third parties for marketing purposes. This is our absolute commitment. However, there are limited situations where data sharing may occur, and we want to be transparent about them.
Your data may be shared with the following parties only in very limited circumstances:
All third parties working with vcity88 are bound by strict confidentiality agreements and are required to protect your data to the same or higher standards that we uphold. We periodically audit our partners to ensure ongoing compliance.
Protecting your data from unauthorised access, loss, or misuse is a core technical priority at vcity88. We continuously invest in the latest security infrastructure to keep your information protected at all times.
The technical security measures we implement include:
If you suspect your account has been accessed by an unauthorised party, please contact the vcity88 support team immediately via live chat so that prompt security measures can be taken.
Vcity88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website, and they play an important role in ensuring the platform functions correctly.
Types of cookies we use:
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and global privacy best practices, you have the following rights regarding the personal data we hold about you. vcity88 is committed to respecting and facilitating the exercise of these rights.
You may request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete data in our records.
You may request the deletion of your personal data, subject to certain legal requirements.
You may request your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
You may request that we restrict the processing of your data under certain circumstances as defined by law.
To exercise any of the above rights, contact the vcity88 support team via live chat or email at [email protected]. We will process your request within 7 business days.
Vcity88 is an entertainment platform intended solely for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
We take multiple proactive measures to prevent minors from accessing our platform, including age verification during registration and rigorous KYC checks. Every new account is required to confirm their date of birth, and identity document verification may be requested at any time.
Parents and guardians concerned about children's access to online gambling platforms may use available parental control software and contact us for further guidance on preventive measures that can be taken.
Vcity88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. We do not retain data longer than necessary.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Ongoing service management |
| Financial Transaction Data | 7 years after transaction | Legal & tax requirements |
| KYC Records | 5 years after account closure | AML/CTF Compliance |
| Security Logs | 2 years | Security & fraud investigation |
| Marketing Data | Until you withdraw consent | Promotional communications |
Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be personally linked to you. Our deletion process follows industry standards to ensure data cannot be recovered after removal.
Vcity88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. We are committed to being transparent about any changes made.
When significant changes are made to this Privacy Policy, we will:
We encourage you to review this Privacy Policy periodically, especially after receiving change notifications. Continued use of the vcity88 platform after changes take effect constitutes acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding how vcity88 handles your personal data, we strongly encourage you to contact us directly. Our Data Protection Officer team is ready to assist you.
For enquiries regarding the exercise of your rights under the PDPA or to file a formal complaint about data handling, you may also refer to the Department of Personal Data Protection Malaysia. However, we encourage you to contact us first so we can resolve any concerns directly and efficiently.
You can also visit the page FAQ us for answers to frequently asked questions about privacy, or read Terms and Conditions us to understand the broader legal framework governing the use of the vcity88 platform.
Register a free account today and enjoy a safe, transparent, and trusted online entertainment experience – with guaranteed protection of your personal data at all times.
Gamble responsibly. Visit Responsible Gaming for more information. For users aged 18 and above only.